Who is behind Glimery?

Products are sold through this webshop. Customer-facing prices include 21% VAT. Available payment methods are displayed on Mollie's secure payment page. Available countries, delivery methods, and delivery prices are shown in the basket and checkout before an order is placed.

The complete contractual rules are set out in the terms of sale.

Please first contact support@glimery.be so the matter can be investigated directly. Include the order reference and, where useful, photographs of the product and packaging.

If a consumer dispute cannot be resolved directly, an eligible Belgian consumer may contact the Consumer Mediation Service. Glimery does not commit to a private arbitration procedure and this information does not limit a consumer's right to go to court.

Information about uploaded photographs, orders, payments, delivery details, retention periods, and privacy rights is available in the privacy statement.

Glimery is the customer-facing brand and webshop operated by Loovum. The legally responsible trader is:

Questions about products, orders, delivery, complaints, or guarantees can be sent to support@glimery.be. You can also call +32 499 34 47 73. Email is normally the most useful channel for an order problem because photographs and an order reference can be included.

Customer service is provided in Dutch and English. Reasonable efforts are made to assist in French and German as well.